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Customer engagement has become one of the most complex operational areas for modern businesses. As customers interact through voice, messaging, email, and digital platforms, organizations are expected to deliver fast, accurate, and personalized responses at every touchpoint. Traditional contact centers, built primarily around manual workflows and r

The modern workplace is no longer confined to a single office location. Businesses across industries now depend on mobile, remote, and field-based employees to deliver services, manage clients, and execute operations on the ground. While this shift increases flexibility and reach, it also introduces challenges related to visibility, accountabil

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